Term and Conditions

Last updated: [Insert Date]

1. Our Customers

Wild Camp Shop serves outdoor enthusiasts who value quality camping equipment for their adventures. Our products cater to campers, hikers, and wilderness explorers seeking reliable gear for all weather conditions.

2. Website Use

2.1 Access and Accounts

You may browse our site without creating an account, but you’ll need one to make purchases. You’re responsible for maintaining account confidentiality and all activities under your account.

2.2 Intellectual Property

All content on this site (logos, text, images, product designs) belongs to Wild Camp Shop or our licensors. You may not reproduce, modify, or distribute any content without our written permission.

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in product descriptions, specifications, and pricing. However, we cannot guarantee all descriptions are error-free. If you receive an item that differs significantly from its description, you may return it under our Returns Policy.

3.2 Product Availability

All orders are subject to availability. We may limit quantities and reject orders at our discretion. If an item becomes unavailable after ordering, we’ll notify you and refund any payments.

4. Orders and Payments

4.1 Order Process

Placing an order constitutes an offer to purchase. We confirm orders via email. A contract is formed when we dispatch your order.

4.2 Pricing

Prices are in GBP and include VAT where applicable. We reserve the right to correct pricing errors, even after order confirmation.

4.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You authorize us to charge the full amount to your selected payment method at the time of order.

4.4 Delivery

We ship worldwide except to parts of Asia and remote locations. Delivery options:

• Standard Shipping: £12.95 via DHL/FedEx (10-15 business days after dispatch)
• Free Shipping: For orders over £50 via EMS (15-25 business days after dispatch)

Processing takes 1-2 business days. Delivery times may extend during peak periods.

5. Returns and Refunds

5.1 Returns Policy

You may return most items within 15 days of delivery if:

• Item is unused with original tags
• Original packaging is included
• Proof of purchase is provided

Exceptions: Sleeping bags are non-returnable unless faulty due to hygiene reasons.

5.2 Return Process

Contact us at [email protected] within 15 days. Include your order number and reason for return. We’ll provide return instructions.

5.3 Refunds

Refunds are processed within 3-5 business days after we receive your return. Original shipping costs are non-refundable unless the return is due to our error.

5.4 Faulty Items

Contact us immediately if you receive a damaged or incorrect item. We’ll cover return shipping and expedite your replacement.

6. User Responsibilities

• Provide accurate account and order information
• Use products as intended and according to manufacturer guidelines
• Inspect deliveries promptly and notify us of any issues within 15 days
• Comply with all applicable laws regarding product use

7. Liability Limitations

Wild Camp Shop isn’t liable for:

• Indirect, incidental, or consequential damages
• Product misuse or modification
• Events beyond our reasonable control (natural disasters, strikes, etc.)

Our total liability for any claim related to these terms or your purchases won’t exceed the purchase price of the relevant products.

8. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.

9. Changes to Terms

We may update these terms periodically. The current version will always be posted on our website. Continued use after changes constitutes acceptance.

10. Governing Law

These terms are governed by English law. Any disputes will be resolved in English courts.

11. Contact Us

For questions about these Terms:
Email: [email protected]
Post: Wild Camp Shop, 37 Street Road, Wells, GB CH7M 1TV