At Wild Camp Shop, we stand behind our outdoor gear with the same confidence we have in our own camping equipment. If you’re not completely satisfied with your purchase, our straightforward returns process ensures you can shop with peace of mind.

Our Returns Promise

We accept returns within 15 days of delivery for most items. Your gear must be:

  • In original condition (unused with tags attached)
  • In its original packaging
  • Accompanied by proof of purchase

Note: For hygiene reasons, we cannot accept returns on sleeping bags unless they are faulty. All other camping furniture, cooking equipment, tent accessories, spares, and tents themselves are eligible for return under our standard policy.

How to Return an Item

Follow these simple steps to return your camping gear:

  1. Contact Us within 15 days of delivery at [email protected] with your order number and reason for return
  2. Wait for Approval – Our Wells-based team will respond within one business day with return instructions
  3. Package Securely – Repack the item in its original packaging with all accessories
  4. Ship Back – Send the package to our Wells address using a trackable service (see below for address)

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Deductions: Original shipping costs are non-refundable

Exchanges

To exchange an item:

  1. Follow the standard return process above
  2. Include a note specifying your desired replacement item
  3. We’ll process the exchange once we receive your return

If the exchange item costs more, you’ll need to pay the difference. If it costs less, we’ll refund the difference.

Faulty or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us immediately at [email protected]. We’ll cover return shipping costs and expedite your replacement.

Return Address

Send returns to:

Wild Camp Shop Returns
37 Street Road
Wells, GB CH7M 1TV

Return Request Template

Use this template when contacting us about a return:

Subject: Return Request – Order #[Your Order Number] Dear Wild Camp Shop Team, I would like to return/exchange the following item from my order #[Your Order Number]: Product Name: [Product Name] Reason for Return: [Reason – e.g., Wrong Size, Changed Mind, Faulty] Requested Action: [Refund or Exchange for…] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

We aim to make the returns process as smooth as setting up one of our premium tents. If you have any questions, our outdoor-loving team is always happy to help at [email protected].

Happy camping,
The Wild Camp Shop Team