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At Wild Camp Shop (“we”, “us”, or “our”), we value your trust as much as we value quality outdoor gear. This Privacy Policy explains how we collect, use, and protect your personal information when you visit outdoorcampinguk.com (the “Site”). Just as we equip you for wilderness adventures, we’re committed to safeguarding your digital footprint with the same care.

1. Information We Collect

We collect information to provide better services to our global community of outdoor enthusiasts:

  • Personal Information: When you make a purchase, we collect your name, email address, shipping address, payment information (processed securely through our partners), and phone number (for delivery updates).
  • Order Details: Information about the camping gear you purchase, including tents, sleeping bags, and cooking equipment.
  • Technical Data: IP address, browser type, device information, and how you interact with our Site (like which camping products you view).
  • Communications: Records of your emails to our Wells-based team and any feedback you provide.

2. How We Use Your Information

We use your information with the same precision we’d expect when setting up camp:

  • To process your orders for adventure-ready gear and provide customer support
  • To improve our products and services (like optimizing tent accessory recommendations)
  • To send important notices about your orders or account changes
  • To prevent fraud and enhance Site security (with the vigilance of a campsite watch)
  • For legal compliance and to protect our rights

3. Data Sharing & Disclosure

We treat your data like shared campsite etiquette – with respect and only when necessary:

  • Payment Processors: We share transaction details with our PCI DSS compliant partners (like PayPal) to process payments securely.
  • Shipping Providers: We provide carriers with necessary delivery information to get your gear to you.
  • Legal Requirements: We may disclose information if required by law or to protect our rights.
  • Business Transfers: In case of merger or acquisition, customer information may be transferred.

We never sell your personal information to third-party marketers.

4. International Data Transfers

As we serve customers globally (excluding some Asian and remote regions), your information may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws.

5. Data Storage & Security

We protect your data with the same reliability as our premium camping equipment:

  • Military-grade 256-bit SSL encryption for all transactions
  • PCI DSS compliant payment processing
  • Regular security audits of our systems
  • Limited employee access to personal data
  • Data retention only as long as necessary for business or legal purposes

6. Your Rights

You have rights regarding your personal information, including:

  • Access: Request a copy of your personal data we hold
  • Correction: Update inaccurate or incomplete information
  • Deletion: Request erasure of your data under certain conditions
  • Restriction: Limit how we use your data
  • Objection: Object to certain processing activities
  • Portability: Receive your data in a structured format

To exercise these rights, contact us at [email protected]. We’ll respond within one business day, with the same efficiency we bring to processing your camping gear orders.

7. Cookies & Tracking Technologies

Our Site uses cookies – small text files that help us:

  • Remember your preferences (like currency selection)
  • Analyze Site traffic to improve your browsing experience
  • Show relevant camping gear recommendations
  • Measure marketing campaign effectiveness

You can control cookies through your browser settings, though this may affect Site functionality. By continuing to use our Site, you consent to our use of cookies as described here.

8. Changes to This Policy

We may update this policy occasionally, just as we update our gear selection. We’ll notify you of significant changes and always post the current version on our Site.

9. Contact Us

For privacy-related questions, contact our Wells-based team:

Wild Camp Shop
37 Street Road
Wells, GB CH7M 1TV
Email: [email protected]

Thank you for trusting Wild Camp Shop with your outdoor adventures and your personal information. We treat both with the utmost care.